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In your availability section, open Plan days off. Choose an inclusive range of up to 90 days, then all days, weekdays, weekends or individual weekdays. Review the dates before saving. Existing exceptions are kept unless you choose to replace them. Dates use your schedule timezone. This blocks new matches but does not cancel or reschedule confirmed sessions; contact learners separately. Search Upcoming exceptions to find or remove individual dates later.

Open Notification settings from your workspace. Choose dashboard/device alerts, email updates, and the topics you want, then save. Topics apply to both channels. Device alerts also require device permission. These settings do not disable essential sign-in, verification or account-security emails. Platform settings can also restrict delivery. If both channels are off, check your bookings regularly for offers and cancellations.

Your open requests show pending instructor offers. Search by instructor, car or location, or sort by quoted total, newest offer or session date. Review & choose shows the session, pickup and quoted total before you confirm. Declining also asks for confirmation. Confirming closes the other offers for that request and checks availability again. It does not charge your card; arrange the lesson or exam-day service payment directly with the instructor. A missing quote is not a free session: agree the price before confirming.

Open Learning record from your workspace. Add a goal, optional notes and a target date, then mark it planned, in progress, achieved or archived. You can keep 20 active goals. These notes are private to you and are not shared with instructors. They are included in your account export and do not certify that you are ready for a driving test.

Once a driving lesson is marked completed, open Lesson records from your workspace. Write what you covered and suggested practice. Save private draft keeps changes visible only to you. Share with learner updates their shared copy and queues a booking notification if enabled. Later draft changes do not replace the shared copy until you share again. Include only relevant learning feedback, not sensitive information about other people.

In your workspace, open Bookings & messages and choose Show calendar. Select a date to filter the session cards, or use Upcoming & in progress and Past sessions. Calendar days use the displayed device timezone. The calendar reflects the current search, status and service filters. Clear filters restores all sessions; the calendar does not change your availability or booking times.

Choose Open private messages on a booking. The latest 50 messages load first; Older messages and Newer messages move through the history. Open conversations refresh while the tab is visible, and you can refresh manually. Hiding a conversation keeps your unsent draft while you remain on that page. Navigating away or refreshing the page can discard the draft. You can still read a cancelled booking’s history, but cannot send new messages for it.

Create a learner account and post a lesson or exam-day request with the date, time, timezone, duration, transmission and locations. Matching approved instructors can send an offer. Review their price and message, then choose whether to accept. Instructors are not available as a public directory.

Posting a request or receiving an offer does not confirm a session. You must choose the instructor’s offer. The platform checks availability again before confirming. If the slot has become unavailable, choose another offer or update your open request.

Selecting a suggestion supplies map coordinates used to match nearby instructors. Typing an address alone does not locate it. If an exact address is missing, search for a nearby town or meeting point and agree the precise pickup with the instructor after confirmation.

Use the timezone where the session will take place. Find a timezone lets you search by city or region, then choose an option in the Timezone selector. Searching alone does not change the selection. Dates shown in your dashboard include a timezone label. If you travel or book overseas, double-check the selected timezone before posting. Times skipped or repeated during a daylight-saving change need a different time.

Open requests can be modified from your dashboard. Changing session details or your note expires pending quotes and notifies those instructors to review the new request; they can send a fresh offer. After an instructor is confirmed, use the workspace to propose a reschedule; the other person must accept it. Use Cancel on an eligible request to close it and notify instructors. Completed sessions cannot be cancelled; contact support about a problem.

In your workspace, watch availability for an upcoming open request. An alert can be sent when a matching instructor becomes available. You still need an offer and must accept it. Keep a backup plan because a match is not guaranteed.

Complete your licence details, vehicle, coverage area and working hours, and submit any requested verification documents. Administrators review instructor approval. The setup checklist shows missing steps. Completing the checklist alone does not approve your account.

Set your repeating working days and hours, then choose individual dates for days off or extra hours. One-off slots add precise availability. The full session must fit, including your notice and buffer rules. Your schedule timezone is displayed in the availability planner.

Approved instructors can pause their profile from the dashboard. This stops new matches but does not cancel existing confirmed sessions. Contact the learner and use the relevant booking tools if an existing commitment needs to change.

Check the address you entered and your spam or junk folder. Use the resend option on the verification page and enter the latest code. Request a new code if the old one has expired. Never share your code with another person.

Use password recovery with the email address registered to your account. Follow the code instructions and choose a new password. Recovery does not tell other people whether an email address has an account.

Your workspace includes a private account-data download and an account-deletion request. A deletion request is reviewed by the team; submitting it does not immediately remove your account or cancel bookings. You can view its status in the workspace.

Pay your instructor directly on the day at the price agreed in their offer. MyTestCar does not collect the lesson or exam-day service payment. Any website access, membership or request fee is separate and is shown before checkout.

The administrator can enable fees for platform features or request publication, or keep access free. Read the amount and purpose displayed before proceeding. Do not assume a website fee pays your instructor or guarantees an available instructor.

Return to your dashboard and check again before attempting another payment. Confirmation can take a short time. Contact support with the approximate time and booking or request reference if the status remains incorrect. Never send card numbers or security codes in a support message.

Use Report a concern on a booking or open a support ticket in your workspace. The Need help check-in creates an urgent support ticket, but it is not an emergency-dispatch service and is not continuously monitored. Contact local emergency services immediately if you are in danger.

Your saved safety contact is visible only to you and authorised administrators supporting a safety concern. It is not shared with other learners or instructors. Ask your contact for permission before saving their details.

The daily notification check looks for confirmed sessions starting within the next 48 hours. If booking notifications are enabled, it queues one reminder per participant for that session date. Reminders are not guaranteed or timed to an exact hour; short-notice bookings may start before the next check. Keep your own calendar and check current booking details. A cancelled session is not reminded, and a changed date can receive a new reminder.

Yes. In the availability planner, enable a weekday and add separate teaching windows for morning and afternoon. You can save up to four non-overlapping windows per day, with different services in each window. A learner session must fit entirely inside one window, so it cannot span the gap. Calendar exceptions and one-off slots can change your availability for particular dates. Existing confirmed bookings are not cancelled when you change your hours.

Learning record shows your completed lesson count, scheduled lesson hours, confirmed sessions ahead or in progress, and shared summaries. The chart groups the last six months by session date in UTC. Only completed driving lessons contribute to completed hours; exam-day support and cancelled bookings do not. These are scheduled durations from platform records, not verified driving hours or a test-readiness assessment. Use Refresh lesson activity after changing records.

Open your workspace and find your submitted documents. Search or filter to find the item and read its status, expiry and review note. If more information is requested, follow the note and submit the requested evidence. Document decisions can affect your instructor account status. Uploading evidence or completing the setup checklist does not itself approve your account. Keep your licence and required evidence current, and contact support if a decision is unclear.

Another tab or an administrator may have changed the request after you opened it. To avoid replacing newer details, the website rejects the old version. Refresh the dashboard, reopen the request, review its latest details and make your changes again. If it is now confirmed, use the agreed rescheduling process rather than editing the original request.

Open the ticket in the support section of your workspace. The conversation shows the newest 50 replies; use Older replies or Newer replies to browse the history. Add relevant details to the same ticket rather than opening duplicates. Keep passwords, verification codes, card numbers and other people’s private details out of messages. Support is not an emergency service.